My application to switch is still outstanding, what do I do?

Usually your new supplier should contact you within a couple of weeks of you submitting the application. But if you haven't heard from it after that point, you'll need to contact it directly to get an update on your switch.

MoneySupermarket (our switching partner) usually sends switch applications to energy suppliers within 24 to 48 hours.

Some common reasons for a delay with a switch include:

– Problems with your meter registration on the national databases.
– Your current supplier may block your switch if you're in debt.
– Errors with the information provided on the application form.

Cheap Energy Club doesn't usually hear back until around 12 weeks after your switch. But if a supplier notifies us of any problems, we'll let you know.