FAQs

I've an issue with my supplier - how do I raise this?

We're sorry to hear you've had some problems with your energy provider. Switching is supposed to be straightforward, so it's always disappointing to hear about issues.

To take this further, you can make a formal complaint to your supplier about how it's handled your switch. You can do it directly, or via Resolver (a free and easy complaints site which MoneySavingExpert works with).

If the provider fails to resolve this for you, you can then ask the Energy Ombudsman to step in and review the case impartially.

How this site works

We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.
We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips).
We often link to other websites, but we can't be responsible for their content.
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.

Please read the Full Terms & Conditions, Privacy Policy, Cookies Q&A, How this site is financed and MSE's Editorial Code.

I've an issue with my supplier - how do I raise this?

Popular Questions

Do your figures include VAT?

How can I contact Cheap Energy Club?

How does the comparison calculator work?

How is Ofgem's price cap factored in to my results?

I've called the supplier and it knows nothing about the switch

How do I update my usage or tariff details on my Cheap Energy Club account?

When will I get my cashback?

How this site works

More tools from MoneySavingExpert

Premium Bonds Calculator

eBay Local Deals Mapper

Credit Club

Credit Card & Loans Eligibility Calculator

Cheap Energy Club

Compare Travel Money

Compare Broadband Deals

Income Tax Calculator