FAQs

When will I get my cashback?

If you went through a comparison or provider which promises cashback when you switch - including our Cheap Energy Club - it usually takes between three to six months to hit your bank account, depending on how quick the supplier is at processing your application.

The cashback will appear as "MoneySavingExpertEnergyClubCashBK" on your bank statement. If you opted not to pay for your energy by direct debit, the cashback will be paid by cheque.

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When will I get my cashback?

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