FAQs

I've changed my mind - how do I cancel my switch?

If you change your mind after requesting the switch, you'll have a cooling-off period of 14 days in which to cancel penalty-free.

You'll need to contact the supplier you're switching to directly to do this (see our list of energy provider contact details) It can take up to two days for your new supplier to add your details to its systems, so wait this long before contacting it.

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I've changed my mind - how do I cancel my switch?

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