Why doesn't the monthly payment on my results match my direct debit?
To calculate the costs on your current tariff, Cheap Energy Club takes the usage in kilowatt hours (kWh) which you've entered on your account and works out (based on your tariff's rates) how much this would cost you over a year and on average per month. Don't worry if you find the monthly cost figure differs slightly from your actual direct debit, this is completely normal – as your supplier will tweak this retrospectively based on changes to your usage.
The important thing to remember is that by using kWh, you're getting a comparison based on your actual usage, rather than an estimation which would be the case if you used your direct debit payment. Our results will show you more accurately how much you'd pay for the same kWh usage over the next year.
However, if you find that our figure is significantly different to what you're actually paying, then it suggests that your supplier has set your direct debits at an incorrect level which doesn't reflect your actual usage.
It's important to remember that direct debits aren't limited with a fixed tariff, it's the unit prices of the tariff that are fixed. Therefore, if you use more or less than estimated, then your direct debit will be increased/decreased to prevent or clear a debit/credit from the account.
Do your figures include VAT?
How can I contact Cheap Energy Club?
How does the comparison calculator work?
How is Ofgem's price cap factored in to my results?
I've called the supplier and it knows nothing about the switch
How do I update my usage or tariff details on my Cheap Energy Club account?
When will I get my cashback?