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I had a terrible experience with 'Energy Supplier XYZ', why do you include it?

We think it would be remiss of us not to tell you about the cheapest tariffs and few companies have flawless feedback histories. However, if a supplier has had a disproportionate amount of feedback, we'll let you know. And please use our feedback threads in the results table so others can read about your experiences – good or bad.

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We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.
We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips).
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Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

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I had a terrible experience with 'Energy Supplier XYZ', why do you include it?

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