FAQs

I've not heard from my provider about my new fixed tariff, is something wrong?

It may take a couple of weeks to get your welcome pack from the provider. To make matters worse, some of you have told us that when you ring your new supplier, you were told it knows nothing about the switch.

This is incorrect and either a tactic to get you to switch directly (which means no cashback for you and is cheaper for the energy supplier) or the customer service team hasn't been told what's going on. Give it a few weeks, then get in touch with the supplier you've switched to.

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I've not heard from my provider about my new fixed tariff, is something wrong?

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