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  • MoneySavingExpert.com - Cutting Your Costs, Fighting Your Corner

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  1. Cheap Energy Club FAQs
  2. All about switching
FAQs
  • How is Ofgem's price cap factored in to my results?
  • How does energy switching work?
  • I've called the supplier and it knows nothing about the switch
  • Energy Providers' Contact Details
  • My prices are capped - can I still switch?
  • Can I switch from one tariff to another with my current supplier?
  • What will I pay when my fix ends?
  • Why has my direct debit increased when I'm on a fixed tariff?
  • I fixed a few days ago. Now that tariff isn’t available. Will I still get it?
  • Can anything go wrong with a switch?
  • See more

I fixed a few days ago. Now that tariff isn’t available. Will I still get it?

If you signed up for the tariff, you should get it. About 10% of people are rejected, due to credit issues or if they entered incorrect info by mistake. If it was due to incorrect info, some suppliers will ring you to sort the issue; others aren't so good at this.

If you're rejected, you'll have to switch again and if that fixed deal has gone, you'll need to find a new tariff.

Popular Questions

  • Do your figures include VAT?

  • How can I contact Cheap Energy Club?

  • How does the comparison calculator work?

  • How is Ofgem's price cap factored in to my results?

  • How does energy switching work?

  • I've called the supplier and it knows nothing about the switch

  • When will I get my cashback?

  • I switched to British Gas earlier this year and my account is still locked - why?

  • How do I update my usage or tariff details on my Cheap Energy Club account?

How this site works

We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

  • This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
  • Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.
  • We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips).
  • We often link to other websites, but we can't be responsible for their content.
  • Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.

Please read the Full Terms & Conditions, Privacy Policy, Cookies Q&A, How this site is financed and MSE's Editorial Code.

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