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FAQs

How is the coronavirus pandemic affecting switching?

For most, switching during these uncertain times won't be a problem. Your supply won't be cut off, it's the same gas, same electricity and same safety. All that changes is which firm bills you and service.

And while the smart meter roll-out has been delayed, the often cheaper tariffs that require smart meters are still available – you’ll just be contacted to have them fitted when the situation allows.

We've been working flat out to answer all your questions – see Energy Help.