FAQs

You tried to switch me, but the supplier rejected me – what should I do?

If your switch gets rejected, your supplier should tell us. We'll then send you an email about your rejection – if you're not clear why it happened, contact us and we'll try to help.

However, suppliers don't always let us know straightaway, so if you've heard your switch has been rejected from your new supplier but haven't heard from us, do let us know.

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You tried to switch me, but the supplier rejected me – what should I do?

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