You should contact your current supplier first of all – it supplies your energy and will be better placed to help you with any issues.
If you're struggling to get in contact with it or get an issue resolved, particularly if it's around the switching process, get in touch with us and we may be able to help.
When you join MSE Autoswitch, there's a few things we can help with, and some things you'll still need to do.
What we will do:
- Send your switch application to your provider.
- Let you know how your switch is progressing, when it completes, or if there's a problem.
- Provide online support for any issues you have throughout the switching process.
- Pay cashback once we get confirmation from the provider that your switch has gone through (see our Cashback T&Cs).
- Use the details in your account to suggest a new tariff to switch to next time.
What you still need to do:
- Contact your provider to sort any issues with the switch – the provider is responsible for performing the switch (though we'll help if we can).
- Submit regular meter readings to your provider to get an accurate bill (if you don't have smart meters).
- Let your provider know if your details change at any time.
- Let us know when your details changed by updating your account, so we can do an accurate comparison for your future switches.
- Check your preferences still reflect what's important to you.
- Contact the provider if you have any account issues.
Remember, you are responsible for your own switch. We will pick out a tariff for you based on your preferences, but it's important you check it's right for you and meets your needs before switching.
Do your figures include VAT?
How can I contact Cheap Energy Club?
How does the comparison calculator work?
How is the coronavirus pandemic affecting switching?
How is Ofgem's price cap factored in to my results?
I've called the supplier and it knows nothing about the switch
How do I update my usage or tariff details on my Cheap Energy Club account?
When will I get my cashback?